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FAQ

What is the signup process?

Unbound Health offers a seamless pathway to accessing top-tier mental health support, all from the comfort and privacy of your home.
 

Psychiatry Services:

 

  1. Assessment: Begin by responding to a concise questionnaire about yourself, aiding our providers in comprehensively evaluating your situation.

  2. Connection with a Psychiatric Provider: You'll be matched with an expert psychiatric provider for a thorough video consultation lasting one hour. Share your feelings and collaboratively determine the next steps. This session includes an evaluation, a discussion of your care plan, and addressing any inquiries you may have.

  3. Care Plan Execution: Follow your personalized care plan, which may entail prescribed medications, digital therapy, and self-care tools, all tailored to your pace.

  4. Progress Monitoring: Keep us updated on your symptoms and any side effects, enabling our providers to monitor progress. Follow-up appointments can be scheduled for adjustments to your care plan.

 

Therapy Services:

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  1. Assessment: Describe your experiences, and we'll guide you in discerning the appropriate level of care.

  2. Connection with a Therapist: Be matched with a licensed therapist for weekly 1-hour video sessions. Additionally, enjoy unlimited messaging support and guidance to foster skill-building and emotional well-being.

  3. Progress Tracking: Share feedback on what strategies resonate with you and where you desire further exploration. Your therapist will navigate you through your personalized program for optimal results. Unbound Health is dedicated to empowering individuals on their journey toward enhanced mental health and well-being, with tailored support and comprehensive care.

Can I use this platform anonymously?

Our platform prioritizes your privacy and offers options for anonymous use. While certain features may require providing some personal information for scheduling appointments or billing purposes, we understand the importance of anonymity in seeking mental health support. We offer anonymous browsing and communication options for those who prefer not to disclose their identity. Additionally, our platform complies with strict confidentiality and data security measures to ensure your information remains private and secure throughout your Telehealth experience according to HIPAA regulations.

How do I know I need professional help?

Recognizing when you need professional help can be a crucial step in managing your mental health. If you're experiencing persistent feelings of sadness, anxiety, or stress that interfere with your daily life, relationships, or work, it may be time to seek professional support. Other signs include difficulty coping with life changes, overwhelming emotions, or thoughts of self-harm. Our platform provides access to licensed therapists and counselors who can offer assessment, guidance, and support tailored to your specific needs. If you're unsure whether your symptoms warrant professional help, we encourage you to take our FREE ASSESSMENT and explore the best course of action for your mental health journey.

What type of Therapists and Providers are available?

Our platform offers a diverse team of licensed therapists and mental health providers who specialize in various areas of expertise. This includes Board certified Psychiatric Mental Health Nurse Practitioners, Licensed Clinical Social Workers, Licensed Professional Counselor, Licensed Mental Health Counselors, and MD’s. Our providers have experience and training in treating a wide range of mental health concerns, including anxiety, depression, trauma, relationship issues, and more. We understand that each individual's needs are unique, so we strive to match you with a provider who aligns with your preferences, background, and therapeutic goals. Whether you're seeking short-term counseling, ongoing therapy, or psychiatric support, our team is here to help you navigate your mental health journey with compassion, expertise, and personalized care.

How Do You Match Me With The Right Mental Health Provider?

At Unbound Health, we understand the importance of finding the right mental health provider who can best meet your needs and support you on your journey toward wellness. Our process for matching you with the right provider is personalized and comprehensive, ensuring that you receive the care and support that is tailored to your unique situation and preferences.

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Here's how we match you with the right mental health provider at Unbound Health:


1. **Comprehensive Assessment:** We start by conducting a thorough assessment of your needs, preferences, and goals. This may include questions about your symptoms, treatment history, preferences for therapy style and approach, and any specific cultural or identity factors that are important to you.


2. **Expert Matching:** Based on the information gathered during the assessment, we carefully match you with a mental health provider who has the expertise, experience, and approach that aligns with your needs and preferences. Our team of Psychiatric Nurse Practitioners are highly qualified and experienced professionals who specialize in providing mental health care.


3. **Therapeutic Fit:** We believe that the therapeutic relationship between you and your provider is crucial for successful treatment outcomes. Therefore, we take into account factors such as personality, communication style, and therapeutic approach to ensure that you feel comfortable and supported throughout your treatment journey.


4. **Ongoing Support:** Our commitment to your well-being doesn't end after the initial match. We provide ongoing support and monitoring to ensure that you continue to receive the care and support you need. If at any point you feel that the match isn't working for you, we are here to make adjustments and find a better fit.


At Unbound Health, our priority is your mental health and well-being. We are dedicated to helping you find the right mental health provider who can support you on your path to healing and growth.

What Mental Health Conditions do we treat?

●  Major Depressive Disorder

●  Panic Disorder

●  Phobia

●  Anxiety Disorder

●  ADD/ADHD

●  Obsessive Compulsive Disorder (OCD)

●  Post-Traumatic Stress Disorder (PTSD)

●  Grief

●  Postpartum Depression

●  Gender expression

●  Fertility & reproductive support

●  Insomnia

●  Bipolar Disorder

How much does it cost?

1. **Psychiatry Plan:**
- Cost: $99 per month
- Includes: Remote psychiatric provider evaluation, ongoing provider support and monitoring
- Additional cost: Pharmacy copay for prescription medication if you have insurance Rx benefits

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2. **Therapy Plan:**
- Cost: $349 per month

- Includes: Four video sessions, unlimited messaging with a licensed therapist, personalized program using evidence-based approaches

- Additional cost: $149 per session for extra video appointments

 

3. **Psychiatry + Therapy Plan:**

- Cost: $399 per month

- Includes: Benefits of Personal treatment Plan, unlimited messaging, Two video sessions with a licensed therapist, personalized program using evidence-based approaches. Psychiatry+ Therapy Plan offers the most comprehensive care, combining both psychiatry and therapy services at a discounted rate compared to purchasing them separately.

What are your prescribing practices?

At Unbound Health, you'll receive expert care from a dedicated psychiatric team, which may consist of a doctor and a psychiatric nurse practitioner. Your provider accompanies you every step of the way on your journey to wellness, from refining your personalized treatment plan to determining the appropriate timing for medication adjustments or tapering.

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Here's how our Psychiatry plan operates:


1. Assessment: Begin by completing a brief questionnaire to provide essential information for your clinician's thorough evaluation of your situation.


2. Connection with a Psychiatric Provider: You'll be paired with an expert psychiatric provider for a comprehensive video consultation lasting approximately 1 hour. Share your feelings and collaboratively determine the next steps. This session includes an evaluation, a discussion of your care plan, and addressing any inquiries you may have.


3. Care Plan Execution: Follow your personalized care plan, which may include prescribed medications, digital therapy, as well as self-care tools and strategies tailored to your pace.


4. Progress Monitoring: Keep us informed about your symptoms and any side effects, enabling your provider to monitor your progress. Follow-up appointments can be arranged for any necessary adjustments to your care plan.


At Unbound Health, our priority is to provide personalized and effective mental health care, ensuring that you receive the support and treatment that best fits your unique needs.

What Medications do we prescribe?

**Commonly Prescribed Medications:**


- Amitriptyline (Elavil)
- Bupropion (Wellbutrin)
- Buspirone (Buspar)
- Citalopram (Celexa)
- Clonidine (Catapres)
- Duloxetine (Cymbalta)
- Escitalopram (Lexapro)
- Fluoxetine (Prozac)
- Gabapentin (Neurontin)
- Hydroxyzine (Vistaril)
- Lamotrigine (Lamictal)
- Mirtazapine (Remeron)
- Paroxetine (Paxil)
- Propranolol (Inderal)
- Sertraline (Zoloft)
- Trazodone (Desyrel)
- Venlafaxine (Effexor)
- Vilazodone (Viibryd)
- Aripiprazole (Abilify)

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**Controlled substance Medications (Case by Case Basis):** - Alprazolam (Xanax)


- Clonazepam (Klonopin)
- Diazepam (Valium)

- Lorazepam (Ativan)
- Adderall (Amphetamine)
- Ritalin (Methylphenidate)
- Concerta (Methylphenidate)
- Any other controlled substances

What treatments are available?

We believe, backed by evidence, that comprehensive care utilizing a multi-faceted approach yields the most favorable outcomes in treating mental health conditions. Unbound Health offers each of the primary treatment modalities within our comprehensive care plans:


1. **Therapy:** We provide convenient, affordable, and confidential therapy through weekly video sessions and unlimited messaging with licensed therapists. Our clients engage in evidence-based audio lessons and practical exercises designed to equip them with the skills necessary for improved well-being.

 

2. **Psychiatry:** Our psychiatric providers conduct thorough diagnostic evaluations and develop personalized treatment plans tailored to individual needs. This may involve medication management as part of the comprehensive approach. Throughout the treatment journey, our clinicians closely monitor progress and adjust strategies as needed to ensure the best possible outcomes.

 

At Unbound Health, we are committed to empowering individuals with the resources and support they need to effectively manage their mental health conditions and lead fulfilling lives.

What mental health conditions do we not treat?

Unbound Health provides treatment for a wide range of mental health conditions, but we do not specialize in the following :


1. Schizophrenia & Psychosis
2. Recent psychiatric hospitalization
3. Substance abuse (active)
4. Epilepsy and other seizure disorders
5. Anorexia & bulimia
6. Borderline personality disorder
7. Autism spectrum disorders
8. Cardiac arrhythmia
9. Active self-harm or suicidal thoughts
10. Mixed receptive-expressive disorders


For individuals experiencing these conditions, we recommend seeking specialized care from providers who have expertise in treating these specific conditions and can offer tailored support and treatment options.

What hours are we available? 

7am-11pm (All Time Zones)

Is there a crisis hotline or emergency support available?

  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255) - This hotline provides free, confidential support 24/7 for anyone in distress, including those in suicidal crisis or emotional distress.

  • Crisis Text Line: Text "HELLO" to 741741 - This service offers free, confidential support via text messaging 24/7 for individuals in crisis.

  • SAMHSA National Helpline: 1-800-662-HELP (4357) - This hotline provides information, support, treatment referrals, and other assistance related to mental health and substance abuse issues.

  • Veterans Crisis Line: 1-800-273-8255, press 1 - This hotline provides support specifically for veterans and their loved ones, offering confidential help for veterans in crisis or emotional distress.

  • The Trevor Project: 1-866-488-7386 - This hotline provides crisis intervention and suicide prevention support for LGBTQ+ youth, available 24/7.

  • National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-NAMI (6264) - NAMI offers support, information, and referrals to individuals and families affected by mental illness.

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